Introduction
At Treeviix.site, customer satisfaction is at the core of our business. We take immense pride in crafting high-quality Propagation Stations designed to elevate your indoor garden and plant propagation experience with elegance, style, and functional precision. We want you to be completely satisfied with your purchase. However, if a product does not meet your expectations, or if an item arrives damaged or defective, our straightforward 30-Day Return & Refund Policy provides a clear, seamless, and transparent resolution process.
Our return procedures align strictly with Google Merchant Center consumer trust guidelines, offering 100% FREE returns worldwide, $0.00 restocking fees, prepaid return shipping labels, and timely refund processing schedules.
Policy Overview
Below is a summary of our return and refund terms:
| Policy Parameter | Store Standard | Details |
|---|
| Return Window | 30 Calendar Days | Calculated from the official carrier delivery date. |
| Return Shipping Cost | 100% FREE ($0.00) | Treeviix.site provides a prepaid return shipping label via email. |
| Restocking Fee | $0.00 | No restocking, open-box, or handling fees. |
| Covered Reasons | All Standard Reasons | Customer remorse, wrong item, damaged item, defective item, seller error. |
| Item Condition | Brand-New & Unused | Must be unused and in original packaging with all glass vials/wooden stands. |
| Refund Processing | 5–7 Business Days | Issued directly to the original payment method after inspection. |
30-Day Return Window
You have 30 calendar days from the official delivery date (as recorded by carrier tracking from USPS, FedEx, UPS, or DHL) to request a full return and refund for your Propagation Station.
Return requests initiated after the 30-day window has expired are not eligible for a refund.
Return Eligibility & Product Condition Requirements
To receive a full refund, returned propagation stations must meet the following quality criteria:
- Brand-New Condition: The item must be unused, unwashed, unmodified, and free of dirt, water stains, plant residue, scuffs, scratches, or cosmetic alterations.
- Original Packaging: The product must be returned in its original manufacturer packaging, including protective foam inserts, glass tubes/vials, wooden or metal stands, mounting hardware, cleaning brushes, user manuals, and promotional materials.
- Complete Package: All component parts included in the original shipment must be returned together.
Items showing signs of intentional misuse, unauthorized physical alterations, drops occurring after delivery, or damage unrelated to transit may be subject to review or declined.
100% FREE Returns & Prepaid Shipping Labels
We believe customers should not pay extra fees to return an item. Regardless of the reason for your return, Treeviix.site covers 100% of the return shipping costs:
- No Out-of-Pocket Expenses: You will never be asked to pay shipping fees at the post office or courier counter.
- Prepaid Label Delivery: Once your return request is authorized, our support team emails you an official prepaid return shipping label.
- Universal Coverage: Free return shipping applies to both U.S. domestic and international orders.
$0.00 Restocking Fee Guarantee
Treeviix.site maintains transparent pricing across all storefront interactions:
- Restocking Fee: $0.00
- Handling Fee: $0.00
- Inspection Fee: $0.00
The total amount credited back to your payment method will match the exact price paid at checkout.
Return Reasons Covered
Our 100% FREE return policy applies to standard purchase scenarios:
- Customer Remorse: If you changed your mind or selected a model that does not match your home decor, you are eligible for a free return.
- Damaged in Transit: If shipping causes cracks, broken glass vials, or damaged wood frames, we will arrange an immediate replacement or full refund.
- Defective Items: If the product has manufacturing flaws or structural instability, you qualify for a free return or exchange.
- Wrong Item Received: If our warehouse dispatches an incorrect propagation unit, we will fix the error at zero cost to you.
- Seller Error: Any error caused by Treeviix.site is fully covered.
Step-by-Step Return Process
To ensure your return is processed quickly, follow this simple 6-step workflow:
- Submit Request: Email support at info@treeviix.site with your order number.
- Receive Label: Download & print the prepaid shipping label sent via email within 24 business hours.
- Pack Item: Securely pack the propagation station in its original packaging with all glass vials and wooden components.
- Drop Off: Hand the parcel to the designated courier (e.g., USPS, FedEx, UPS, or DHL).
- Inspection: Our warehouse verifies item condition within 1–3 business days of arrival.
- Full Refund: Refund issued to your original payment method within 5–7 business days.
Detailed Instructions:
- Initiate Request: Email info@treeviix.site within 30 days of delivery. Include your Order Number (e.g., #TRX-1002), product name, and reason for return.
- Receive Prepaid Label: Our support team will review your request within 24 business hours and reply with your prepaid return label and return authorization slip.
- Package Securely: Place the propagation station in its original box with all glass tubes, frames, and protective foam inserts. Enclose the authorization slip and seal the box securely.
- Attach Label & Drop Off: Affix the prepaid label over old shipping labels. Drop the parcel off at an authorized carrier location or schedule a courier pickup.
- Inspection & Refund: Upon receipt at our facility, our team inspects the returned item within 1 to 3 business days. Approved refunds are issued within 5 to 7 business days.
Damaged, Defective, or Incorrect Items
We inspect orders prior to dispatch. However, due to the fragile nature of glass propagation vials, if your package arrives damaged, defective, or incorrect, please follow these steps:
- Notification Window: Contact us within 48 hours of delivery at info@treeviix.site.
- Required Documentation: Include clear photos or a short video of the damaged item, packaging box, and shipping label.
- Resolution Options: Upon verification, we will provide a prepaid label and ship a brand-new replacement at no charge, or issue a 100% full refund based on your preference.
Lost or Stalled Packages in Transit
If carrier tracking shows an unusual delay or indicates a missing package:
- Stalled Tracking: If tracking updates pause for more than 5 consecutive business days past the estimated delivery date, contact info@treeviix.site.
- Carrier Inquiry: We will open an official trace investigation with the carrier.
- Replacement or Refund: If the carrier confirms the parcel is lost, Treeviix.site will immediately send a free replacement propagation station or issue a full refund.
Order Cancellations
If you need to cancel an order after placing it:
- Pre-Dispatch Cancellations: You can cancel your order at no charge before it enters carrier dispatch (prior to our 2:00 PM PST daily cut-off time). Contact us via email, phone, or live chat.
- Post-Dispatch Cancellations: If your order has already left our facility, it cannot be canceled in transit. Accept the package and follow our standard return process to receive your prepaid label and full refund.
Exchanges
If you prefer to exchange your Propagation Station for a different design, size, or model, contact info@treeviix.site. We will provide a free return label for the original item and process the shipment of your chosen replacement upon receiving the return.
Non-Returnable Products
Except for items damaged during shipping or defective products, items returned without original packaging, missing glass vials, or showing clear signs of alterative use/plant potting may not qualify for a standard refund. Contact customer service prior to sending back unpackaged goods.
Refund Processing Timelines & Payment Method
- Original Payment Method: All approved refunds are credited back exclusively to the original payment method used during checkout (e.g., Visa, Mastercard, AMEX, Discover, JCB, Diners Club, Apple Pay).
- Processing Window: Refunds are issued within 5 to 7 business days following inspection approval.
- Financial Institution Posting Time: Depending on your card issuer or bank, it may take an additional 2 to 4 business days for funds to reflect on your official account statement.
Customer Responsibilities
To ensure smooth processing, customers are expected to:
- Initiating return requests within the 30-day delivery window.
- Repackaging items securely in original protective materials to avoid glass breakage in transit.
- Dropping off the return package with the designated carrier using our provided prepaid label.
- Providing a correct email address to receive return labels and tracking notifications.
Inspection Process
When your return arrives at our fulfillment hub, our quality control team conducts a physical inspection:
- Verification of all components (wooden stand, glass vials, metal rods, wall brackets).
- Assessment of product condition (unused, clean, original box).
- Confirmation of claimed defect or damage (if applicable).
Once verified (1–3 business days), the refund is immediately triggered in our system.
Conclusion
At Treeviix.site, we stand behind the quality of our Propagation Stations. With 100% free return shipping, $0 restocking fees, a 30-day return window, and dedicated customer care, you can shop with complete peace of mind.
