Refund and Returns Policy

Discover Best propagation stations designed with handcrafted wooden bases and clear glass vials for your home.

Store Name: Treeviix

Legal Business Name: The Propagation Station

Effective Date: August 25, 2026

At Treeviix, accessible from treeviix.site, we want you to be completely delighted with your plant propagation stations, glass hydroponic planters, wooden stand terrariums, and botanical home decor accessories. We understand that occasionally a product may not meet your expectations or may arrive damaged during transit. This Return and Refund Policy outlines your rights, eligibility criteria, return steps, shipping costs, and refund timelines for purchases made on Treeviix. 

Coverage and Countries

This Return and Refund Policy applies exclusively to orders placed on Treeviix and delivered within the United States of America. All customers across the United States enjoy identical return rights, zero restocking fees, and free return shipping coverage under this policy.

Return Overview and Policy Highlights

The table below summarizes our core return terms, ensuring full consistency with our store configuration and specifications:

Policy Parameter Store Specification
Return Window 30 calendar days from delivery date
Return Shipping Cost Free ($0.00 USD) via prepaid shipping label provided by Treeviix
Restocking Fee $0.00 USD (No restocking fees charged)
Accepted Product Condition New, unused, unwashed, and in original packaging
Return Method By mail using prepaid carrier shipping label
Refund Outcome Full refund to original payment method
Inspection Timeframe 1 to 2 business days upon warehouse arrival
Refund Posting Time 5 business days post-inspection approval
Currency United States Dollars (USD $)

30-Day Return Window

You have 30 calendar days from the date your package is marked as delivered by the shipping carrier to initiate a return request. Return requests submitted after 30 calendar days from delivery will no longer be eligible for a standard return or refund.

Return Eligibility and Accepted Product Conditions

To qualify for a standard return on Treeviix, your item must meet the following criteria:

  • Product Condition: The propagation station or glass planter must be brand new, unused, unwashed, and free from plant soil, water stains, or signs of assembly wear.

  • Packaging and Parts: All original packaging, protective cushioning inserts, wooden frames, glass test tubes, metal rods, mounting hardware, and instruction guides must be included intact.

  • Proof of Purchase: A valid order receipt, order number, or purchase confirmation email from Treeviix must be provided.

  • Resalable Condition: Products returned in modified, dirty, broken by customer, or incomplete condition will not qualify for a full refund.

Eligible Return Reasons

Treeviix accepts returns for both defective and non-defective reasons, including:

  • Buyer Remorse or Change of Mind: If you decide you no longer want the product or prefer a different style.

  • Defective or Transit-Damaged Items: Items arriving with cracked glass vessels, chipped wooden bases, missing hardware, or structural manufacturing flaws.

  • Incorrect Product Received: Receiving a different model, glass quantity, or frame finish than what was ordered on Treeviix.

  • Size or Dimension Misjudgment: The planter size does not fit your intended desk, wall, or window space.

Damaged, Broken Glass, or Defective Products

Due to the delicate nature of glass propagation stations, Treeviix takes extra care in package safety. If your item arrives broken or damaged during shipping:

  • Reporting Period: Please report damage within 48 hours of package receipt to info@treeviix.site.

  • Required Evidence: Attach clear photos of the damaged glass or wood, the outer shipping box, and the shipping label alongside your order number.

  • Resolution Options: Upon verifying the photo evidence, we will offer you an immediate free replacement shipment at zero extra charge or a full refund to your original payment method. You will not be required to ship back broken glass pieces.

Return Shipping Costs and Restocking Fees

We keep returns simple and cost-free for our customers:

  • Return Shipping Charges: Return shipping is completely Free ($0.00 USD). Treeviix provides a prepaid shipping label for all approved returns, regardless of whether the return is for buyer remorse or a defective product.

  • Restocking Fee: We charge $0.00 USD restocking fees. No handling deductions or administrative fees will be subtracted from your final refund amount.

Step-by-Step Return Request Process

To return an item by mail, please follow these straightforward steps:

  1. Initiate Request: Contact our support team by emailing info@treeviix.site or calling +12018539471. State your order number, the item you wish to return, and the reason for the return.

  2. Receive Approval and Label: Our customer support team will review your request within 24 business hours. Upon approval, we will email you a printable prepaid return shipping label alongside detailed packing instructions.

  3. Package the Item: Safely pack the propagation station in its original box with all protective cushioning, glass vessels, and wooden parts to prevent damage during transit. Securely attach the prepaid return label to the package exterior.

  4. Dispatch Package: Drop off the parcel at the designated carrier location specified on the return label.

Return Inspection and Refund Process

Once your returned package arrives at our facility, our quality control team will inspect the item to verify its condition against your return request.

Stage Timeframe and Description
Warehouse Inspection Takes 1 to 2 business days after package arrival to inspect item condition and components.
Refund Approval Notification An automated confirmation email is sent informing you of refund approval status.
Payment Posting Window Refunds are credited to your original payment method within 5 business days after inspection approval.

Please note that depending on your bank, credit card issuer, or financial institution, it may take an additional 2 to 4 business days for the posted refund to reflect on your official account statement.

Exchange Policy

Treeviix does not offer direct product exchanges. If you prefer a different size, frame finish, or propagation station style, please return your original unused item for a full refund following our standard return steps and place a separate new order on Treeviix.

Non-Refundable Items and Exclusions

The following items are excluded from standard returns and refunds on Treeviix:

  • Gift cards or digital voucher codes.

  • Items returned without prior contact or return authorization from Treeviix.

  • Products returned damaged due to customer misuse, improper assembly, falling, or missing essential components.

  • Items returned after the 30 calendar day window has expired.

Order Cancellations Before Shipping

If you need to cancel an order placed on Treeviix, please email info@treeviix.site or call +12018539471 within 2 hours of order submission. If your order has not yet entered fulfillment or carrier dispatch, we will cancel it immediately and process a full refund. If the package has already shipped, you may return the item upon arrival using our standard return procedure.

Related Policy Documents

For additional details on store policies, shipping procedures, and user privacy, please visit our dedicated legal pages on Treeviix:

Contact Us

If you have questions regarding our return procedure, refund processing, or parcel status, please reach out to the Treeviix support team: