FAQ

Discover premium propagation stations designed with handcrafted wooden bases and clear glass vials for your home.

Frequently Asked Questions

Got questions? Find quick answers about our shipping, free returns, and orders to help you shop with confidence.
What are your delivery times?
Orders undergo 1 business day for handling and 4 to 7 business days for express carrier transit. Your total estimated delivery time is 5 to 8 business days worldwide, supported by real-time tracking updates.
Yes, we offer 100% free shipping on all orders worldwide with $0.00 added at checkout. There are never any hidden handling, packaging, or processing fees regardless of your order size or shipping destination.
We accept major credit cards including Visa, Mastercard, AMEX, Discover, JCB, and Diners Club, alongside digital wallets like Apple Pay and Google Pay. All payments are encrypted via 256-bit SSL protocols.
How does your return policy?
We offer a 30-day return window from the delivery date with 100% free return shipping and $0 restocking fees. Simply email our customer support team to receive a prepaid return label for a full refund.
Once dispatched, an automated shipping confirmation email with an official tracking link is sent within 24 hours. You can monitor your shipment progress at any time directly through that tracking link.
If your propagation station arrives damaged or broken, contact info@treeviix.site within 48 hours with photos. We will immediately dispatch a free replacement unit or issue a full refund to your card.